--- title: Cloud Communications & Custom AI Consulting | ECG description: Voice network consulting and private AI development for telecom providers, enterprises, and government. US-based engineering team with proven expertise. --- [![ECG](https://www.ecg.co/hubfs/lp/cloud-migration/logo-vector.svg)](https://www.ecg.co) - Who We Are Company [**About ECG** Learn about the team behind the networks and services that solve real problems.](https://www.ecg.co/about?hsLang=en) [**Careers** Join a fun, collaborative, engineer-owned company.](https://www.ecg.co/careers?hsLang=en) Industries We Serve [**Enterprises** Optimize multi-site voice networks while meeting compliance requirements.](https://www.ecg.co/sectors/enterprise?hsLang=en) [**Universities** Professional services designed for the unique needs of campus networks.](https://www.ecg.co/sectors/universities?hsLang=en) [**Government** Engineering services built for government agency voice challenges.](https://www.ecg.co/sectors/government?hsLang=en) [**Service Providers** Deep voice expertise to maintain compliance and keep customers connected.](https://www.ecg.co/sectors/service-providers?hsLang=en) - Technologies **Carrier & Trunking Services** SIP trunking, resilience & carrier interconnect **Compliance & Call Authentication** STIR/SHAKEN, 603+ & secure signaling **Unified Communications & Collaboration** UC capabilities & platform expertise **Platform Reliability & Security** Infrastructure, capture & network fundamentals ### Carrier & Trunking Services Design, harden, and secure the carrier side of your voice network — from SIP trunking to encrypted media and compliant recording. [SIP Trunking](https://www.ecg.co/technologies/sip-trunking-consulting-expertise?hsLang=en) [SIP Trunking High Availability](https://www.ecg.co/technologies/sip-trunking-high-availability?hsLang=en) [STIR/SHAKEN](https://www.ecg.co/technologies/stir-shaken?hsLang=en) [603+](https://www.ecg.co/technologies/603-plus-do-not-originate?hsLang=en) [eSIM & FMC](https://www.ecg.co/technologies/esim-fmc?hsLang=en) [VoIP TLS & SRTP](https://www.ecg.co/technologies/voip-encryption-tls-srtp?hsLang=en) [SIPREC](https://www.ecg.co/technologies/siprec-call-recording?hsLang=en) ### Compliance & Call Authentication Meet regulatory requirements end-to-end — call authentication, robocall mitigation, lawful capture, and encrypted signaling. [STIR/SHAKEN](https://www.ecg.co/technologies/stir-shaken?hsLang=en) [603+](https://www.ecg.co/technologies/603-plus-do-not-originate?hsLang=en) [Packet Capture / PCAP](https://www.ecg.co/technologies/pcap-wireshark-packet-capture-analysis?hsLang=en) [VoIP TLS & SRTP](https://www.ecg.co/technologies/voip-encryption-tls-srtp?hsLang=en) ### Unified Communications & Collaboration Modern UC capabilities backed by deep, hands-on expertise across every major voice platform. [E911](https://www.ecg.co/technologies/e911?hsLang=en) [Business Texting](https://www.ecg.co/technologies/business-texting?hsLang=en) [Teams Replace Phone System](https://www.ecg.co/technologies/ms-teams-replace-phone-system?hsLang=en) [Provisioning & Endpoint Mgmt](https://www.ecg.co/technologies/sip-provisioning-endpoint-management?hsLang=en) [Call Control & Features](https://www.ecg.co/technologies/call-control-features?hsLang=en) [SIP Trunking HA](https://www.ecg.co/technologies/sip-trunking-high-availability?hsLang=en) [SIPREC](https://www.ecg.co/technologies/siprec-call-recording?hsLang=en) [vCon](https://www.ecg.co/technologies/vcon-virtualized-conversations?hsLang=en) Platform Expertise [BroadWorks](https://www.ecg.co/technologies/broadworks?hsLang=en) [NetSapiens](https://www.ecg.co/technologies/netsapiens-support?hsLang=en) [Metaswitch Alianza Core](https://www.ecg.co/technologies/metaswitch-alianza-core?hsLang=en) [Oracle Communications](https://www.ecg.co/technologies/oracle-communications-support?hsLang=en) [Metaswitch Perimeta](https://www.ecg.co/technologies/metaswitch-perimeta?hsLang=en) [Sansay VSXi](https://www.ecg.co/sansay-vsxi-session-border-controller?hsLang=en) ### Platform Reliability & Security The infrastructure layer underneath your voice services — engineered, monitored, and secured by people who run it every day. [EKS / Kubernetes](https://www.ecg.co/technologies/kubernetes-eks?hsLang=en) [Critical Network Fundamentals](https://www.ecg.co/technologies/critical-network-fundamentals?hsLang=en) [Packet Capture / PCAP](https://www.ecg.co/technologies/pcap-wireshark-packet-capture-analysis?hsLang=en) [VMware & Alternatives](https://www.ecg.co/technologies/vmware-alternatives?hsLang=en) [Routing, Switching & Firewalls](https://www.ecg.co/technologies/routing-switching-firewalls?hsLang=en) [Freeswitch](https://www.ecg.co/technologies/freeswitch-open-source-call-processing?hsLang=en) - How We Do It Services [**Services Overview** Our experience and expertise in voice and data engineering.](https://www.ecg.co/services?hsLang=en) [**Network Operations** Keep your voice network running with outsourced network operations.](https://www.ecg.co/services/network-operations?hsLang=en) [**Staff Augmentation** Expert engineering support to meet deadlines and fill knowledge gaps.](https://www.ecg.co/services/staff-augmentation?hsLang=en) [**IT Consulting & Engineering** Complete short-term projects faster with a dedicated project manager.](https://www.ecg.co/services/it-consulting-and-engineering?hsLang=en) - Resources #### [Utilities Launch Delay Calculator Estimate what a potential product launch delay would cost your business. Try the calculator](https://www.ecg.co/cost-delay-calculator?hsLang=en) #### [Resource Library Guides, White Papers & Tools In-depth resources on voice engineering, compliance, and AI — built from real client work. Explore resources](https://www.ecg.co/resource-library?hsLang=en) #### [Blog Latest from the ECG Team Practical articles on SIP, UC platforms, network operations, and voice AI. Read the blog](https://www.ecg.co/blog?hsLang=en) - [Events](https://www.ecg.co/events?hsLang=en) [Login](https://portal.ecg.co) [Contact](https://www.ecg.co/contact?hsLang=en) Who We Are [About ECG](https://www.ecg.co/about?hsLang=en) [Careers](https://www.ecg.co/careers?hsLang=en) Industries We Serve [Enterprises](https://www.ecg.co/sectors/enterprise?hsLang=en) [Universities](https://www.ecg.co/sectors/universities?hsLang=en) [Government](https://www.ecg.co/sectors/government?hsLang=en) [Service Providers](https://www.ecg.co/sectors/service-providers?hsLang=en) Technologies Carrier & Trunking Services [SIP Trunking](https://www.ecg.co/technologies/sip-trunking-consulting-expertise?hsLang=en) [SIP Trunking High Availability](https://www.ecg.co/technologies/sip-trunking-high-availability?hsLang=en) [STIR/SHAKEN](https://www.ecg.co/technologies/stir-shaken?hsLang=en) [603+](https://www.ecg.co/technologies/603-plus-do-not-originate?hsLang=en) [eSIM & FMC](https://www.ecg.co/technologies/esim-fmc?hsLang=en) [VoIP TLS & SRTP](https://www.ecg.co/technologies/voip-encryption-tls-srtp?hsLang=en) [SIPREC](https://www.ecg.co/technologies/siprec-call-recording?hsLang=en) Compliance & Call Authentication [STIR/SHAKEN](https://www.ecg.co/technologies/stir-shaken?hsLang=en) [603+](https://www.ecg.co/technologies/603-plus-do-not-originate?hsLang=en) [Packet Capture / PCAP](https://www.ecg.co/technologies/pcap-wireshark-packet-capture-analysis?hsLang=en) [VoIP TLS & SRTP](https://www.ecg.co/technologies/voip-encryption-tls-srtp?hsLang=en) Unified Communications & Collaboration [E911](https://www.ecg.co/technologies/e911?hsLang=en) [Business Texting](https://www.ecg.co/technologies/business-texting?hsLang=en) [Teams Replace Phone System](https://www.ecg.co/technologies/ms-teams-replace-phone-system?hsLang=en) [Provisioning & Endpoint Mgmt](https://www.ecg.co/technologies/sip-provisioning-endpoint-management?hsLang=en) [Call Control & Features](https://www.ecg.co/technologies/call-control-features?hsLang=en) [SIP Trunking HA](https://www.ecg.co/technologies/sip-trunking-high-availability?hsLang=en) [SIPREC](https://www.ecg.co/technologies/siprec-call-recording?hsLang=en) [vCon](https://www.ecg.co/technologies/vcon-virtualized-conversations?hsLang=en) Platform Expertise [BroadWorks](https://www.ecg.co/technologies/broadworks?hsLang=en) [NetSapiens](https://www.ecg.co/technologies/netsapiens-support?hsLang=en) [Metaswitch Alianza Core](https://www.ecg.co/technologies/metaswitch-alianza-core?hsLang=en) [Oracle Communications](https://www.ecg.co/technologies/oracle-communications-support?hsLang=en) [Metaswitch Perimeta](https://www.ecg.co/technologies/metaswitch-perimeta?hsLang=en) [Sansay VSXi](https://www.ecg.co/sansay-vsxi-session-border-controller?hsLang=en) Platform Reliability & Security [EKS / Kubernetes](https://www.ecg.co/technologies/kubernetes-eks?hsLang=en) [Critical Network Fundamentals](https://www.ecg.co/technologies/critical-network-fundamentals?hsLang=en) [Packet Capture / PCAP](https://www.ecg.co/technologies/pcap-wireshark-packet-capture-analysis?hsLang=en) [VMware & Alternatives](https://www.ecg.co/technologies/vmware-alternatives?hsLang=en) [Routing, Switching & Firewalls](https://www.ecg.co/technologies/routing-switching-firewalls?hsLang=en) [Freeswitch](https://www.ecg.co/technologies/freeswitch-open-source-call-processing?hsLang=en) How We Do It Services [Services Overview](https://www.ecg.co/services?hsLang=en) [Network Operations](https://www.ecg.co/services/network-operations?hsLang=en) [Staff Augmentation](https://www.ecg.co/services/staff-augmentation?hsLang=en) [IT Consulting & Engineering](https://www.ecg.co/services/it-consulting-and-engineering?hsLang=en) Resources [Launch Delay Calculator](https://www.ecg.co/cost-delay-calculator?hsLang=en) [Guides, White Papers & Tools](https://www.ecg.co/resource-library?hsLang=en) [Latest from the ECG Team](https://www.ecg.co/blog?hsLang=en) [Events](https://www.ecg.co/events?hsLang=en) [Login](https://portal.ecg.co) [Contact](https://www.ecg.co/contact?hsLang=en) # Engineering the Networks and AI that Power Modern Business Cloud communications consulting and custom AI development – built by engineers, deployed in your environment. [Book Consult](https://www.ecg.co/contact?hsLang=en) [learn more](https://www.ecg.co/services?hsLang=en) Trusted by enterprises in healthcare, legal, & financial services for private AI deployments ![databank](https://www.ecg.co/hubfs/databank.svg) ![bluip](https://www.ecg.co/hubfs/bluip.svg) ![vonage](https://www.ecg.co/hubfs/vonage.svg) ![segra](https://www.ecg.co/hubfs/segra.svg) Voice & Data ## Network Problems, Solved With how fast technology evolves, no organization possesses all the tools and time to know how to fix issues, keep up with what’s new, and know the best next step. ![limited](https://www.ecg.co/hubfs/limited.svg) #### Limited Time or Expertise? We bring expertise to your team that supplements your existing knowledge and provides new insight into what’s best for your organization. ![Back](https://www.ecg.co/hubfs/Back.svg) #### Held Back by Manual Processes? Leverage our automation tools to ensure projects are completed accurately, on time, and within budget. ![Compliance](https://www.ecg.co/hubfs/Compliance.svg) #### Compliance Concerns? Our tools and expertise will help you maintain compliance, whether with STIR/SHAKEN, E911, or any other regulation. ![AI](https://www.ecg.co/hubfs/ecg-site/AI%20Dev%20and%20Business%20Outcomes%20Page/icon-aidevelopment-2-3.svg) #### Ready for AI, But Not Sure Where to Start? We'll help you identify, build, and deploy AI that delivers real efficiency gains – without the risk of sending sensitive data off-premises. ![ecg-wingman-4-1](https://www.ecg.co/hubfs/ecg-wingman-4-1.png "ecg-wingman-4-1") Your AI-Powered Call Assistant ## Meet Wingman: Smarter Conversations Start Here **Call recording, transcription, and automation – built for your workflows.** Wingman is built for organizations that want phone conversations to have lasting business relevance. It supports modern voice environments with flexible deployment options and standards-based compatibility, helping teams think differently about how voice fits into enterprise operations and customer engagement. Wingman is built on the same open-weights AI infrastructure we deploy in custom client engagements – so when we say we build private AI, we mean we use it ourselves. [learn more](https://www.ecg.co/products/wingman?hsLang=en) ## Put AI to Work – Without Sending Your Data to the Cloud Most AI tools send your data to someone else's cloud – a problem for businesses that care about confidentiality. ECG builds custom AI solutions that run on your infrastructure, automating workflows, summarizing calls and documents, and connecting AI to your existing tools to produce measurable efficiency gains. ![icon-home-5-1](https://www.ecg.co/hubfs/ecg-site/home/icon-home-5-1.svg) #### Private & sovereign AI Your data stays in your environment. No third-party cloud required. ![icon-home-5-2](https://www.ecg.co/hubfs/ecg-site/home/icon-home-5-2.svg) #### Workflow automation Connect AI to your CRM, ticketing, and communication systems to eliminate manual work. ![icon-home-5-3](https://www.ecg.co/hubfs/ecg-site/home/icon-home-5-3.svg) #### Custom-built, not generic We build around your vocabulary, your processes, and your compliance requirements. ![icon-home-5-4](https://www.ecg.co/hubfs/ecg-site/home/icon-home-5-4.svg) #### Cloud Friendly When public cloud like AWS, Azure, GCP are the best fit, we readily build for those  ![icon-home-5-5](https://www.ecg.co/hubfs/ecg-site/home/icon-home-5-5.svg) #### Regulation Compatible ECG brings experience in regulated industries to AI expertise, bringing the right legal advice ![icon-home-5-6](https://www.ecg.co/hubfs/ecg-site/home/icon-home-5-6.svg) #### Leadership First important for leaders to understand and use AI tools so the entire company benefits from AI Our products ## The BroadWorks Automation Tools You’ve Been Missing Your source for expertly developed software products for telecom providers, carriers, and enterprises managing VoIP systems. ![Alpaca-1](https://www.ecg.co/hubfs/Alpaca-1.svg) #### Alpaca Fill the gaps and manage and develop more effectively in BroadWorks. ![02](https://www.ecg.co/hubfs/02.svg) #### CallReporter BroadWorks subscribers gain complete visibility into call history. ![03](https://www.ecg.co/hubfs/03.svg) #### Bulk Provisioning Enjoy secure loading of bulk data – in a matter of hours. ![04](https://www.ecg.co/hubfs/04.svg) #### BroadWorks Automation Tools Simplify provisioning through one central point – the Alpaca server. ![05](https://www.ecg.co/hubfs/05.svg) #### Web Selfcare Portal Give customers the freedom to take care of themselves. ## Ready to Build AI That Actually Works? Get a straight answer about what's possible, what's not, and what it takes to deploy AI in your environment. [Talk to us about your AI project](https://www.ecg.co/contact?hsLang=en) ![imgs-sectiona-people-remote-working 1](https://www.ecg.co/hubfs/imgs-sectiona-people-remote-working%201.png "imgs-sectiona-people-remote-working 1") ## Your Trusted Partner in Network Expertise Service providers, government agencies, and large enterprises often lack the time – and expertise – to build and manage voice and data networks.  ECG is a technical team that loves building networks and services that solve real problems – so your VoIP system can empower people to do great work, connect with others, and get help in emergencies. [Book Consult](https://www.ecg.co/contact?hsLang=en) [learn more](https://www.ecg.co/services/network-operations?hsLang=en) Our products ## Expert Services for Your Communications and AI Needs With specialties in Oracle, Metaswitch, and Ribbon networks, we’ll supplement your voice service provider engineering team’s knowledge with our experience and expertise in unified communications. ![001](https://www.ecg.co/hubfs/001.svg) #### Network Operations We provide a full array of customized, outsourced network operations services for carriers and VoIP service providers. ![002](https://www.ecg.co/hubfs/002.svg) #### Professional Services Rely on us for the supplemental expertise you need to maintain compliance while still completing critical projects on time. ![003](https://www.ecg.co/hubfs/003.svg) #### Staff Augmentation Get dedicated, long-term expert engineering support to meet project deadlines – without having to hire internal staff. ![004](https://www.ecg.co/hubfs/004.svg) #### IT Consulting and Engineering Get a dedicated project manager and engineering expertise across a variety of areas for short-term or one-off projects. ![005](https://www.ecg.co/hubfs/005.svg) #### Outsourced NOC Support Access a team of experienced technicians to provide your customers with knowledgeable technical support 24/7. ![006](https://www.ecg.co/hubfs/006.svg) #### 24/7 Monitoring and Action Get around-the-clock network monitoring and triage, so your staff can focus on developing products – not handling emergencies. ![icon-home-customAIdev](https://www.ecg.co/hubfs/ecg-site/home/icon-home-customAIdev.svg) #### Custom AI Development Build private, sovereign AI solutions that automate workflows, surface business intelligence, and integrate with your existing systems. How It Works ## Our Proven Strategy for Network Excellence ### Connect Let’s have a 30-minute connect call to find out if we’re a fit. ### Evaluate We’ll audit your network and provide recommendations. ### Execute We’ll bring you the right solutions and get your project completed rapidly. ## Helping You at Every Stage #### Get the support and expertise you need, no matter where you are on your voice network journey. ##### Network Design ##### Integration ##### Customer Support ##### Network Maintenance ##### Growth & Scaling ##### Testing & Review ##### Training ##### Software ## Success Stories From Our Clients ECG is definitely the right team for our network! Nicole Rodriguez AVP Switching and Wireless Data Engineering | AT&T Mobility ECG's broad scope of clients means they know what's happening before we do. We stay competitive with ECG as our guide. Mark Hayes VP of Voice Engineering | Momentum Telecom ECG has really cool technology! Jeff Pulver Voice over IP Pioneer ECG delivers exceptional quality and service via their software products and consulting services. Speaking as someone with direct large scale enterprise delivery with their team, my personal experience has been universally positive. Joe Pfiefer Assistant Director | U.S. Department of Justice I'm happy to say I've partnered with ECG at a number of service providers. You guys have been an outstanding engineering and operations partner for my teams. Tom Faherty VP | Databank ECG is a reliable partner. Edwin Martirosyan COO | BluIP [Book Consult](https://www.ecg.co/contact?hsLang=en) [learn more](https://www.ecg.co/about?hsLang=en) ## Experience the ECG Advantage Whether you’re a service provider, enterprise, or government agency, your voice infrastructure is in good hands with ECG. ![\_Ñëîé\_1](https://www.ecg.co/hubfs/_%C3%91%C3%AB%C3%AE%C3%A9_1.svg) #### Proven Expertise Our team has decades of proven experience building and supporting voice networks. ![\_Ñëîé\_1](https://www.ecg.co/hubfs/_%C3%91%C3%AB%C3%AE%C3%A9_1.svg) #### Powerful Partnerships Our strategic alliances are designed to help deliver customer-centric, total solutions to our clients. ![\_Ñëîé\_1](https://www.ecg.co/hubfs/_%C3%91%C3%AB%C3%AE%C3%A9_1.svg) #### Elevated Network Design We draw from experience with dozens of service providers to create straightforward, manageable designs. ![\_Ñëîé\_1](https://www.ecg.co/hubfs/_%C3%91%C3%AB%C3%AE%C3%A9_1.svg) #### Comprehensive Support Our team will assist in your technical projects, support your goals, automate processes, and train your team. GET STARTED WITH ECG TODAY ## Book Your 30-Minute Connect Call Get in touch with ECG for products and services that support your crucial voice infrastructure needs.  [![ecg-logo-white](https://www.ecg.co/hubfs/ecg-site/global/ecg-logo-white.svg "ecg-logo-white")](https://www.ecg.co/?hsLang=en) 505 North Toombs St. Suite A Valdosta, Georgia 31601 USA #### Headquarters [![](https://www.ecg.co/hs-fs/hubfs/ECG_hexagons_and_url_borderless.jpeg?width=465&height=289&name=ECG_hexagons_and_url_borderless.jpeg)](https://www.ecg.co/?hsLang=en) - 1.866.324.0700 US Toll-free - 1.229.244.2099 International - 1.229.244.2399 Fax - [info@e-c-group.com](mailto:info@e-c-group.com) #### Services [![](https://www.ecg.co/hs-fs/hubfs/ECG_hexagons_and_url_borderless.jpeg?width=465&height=289&name=ECG_hexagons_and_url_borderless.jpeg)](https://www.ecg.co/?hsLang=en) - [Overview](https://www.ecg.co/services?hsLang=en) - [Network Operations](https://www.ecg.co/services/network-operations?hsLang=en) - [Custom AI Development](https://www.ecg.co/services/custom-ai-development?hsLang=en) - [Outsourced NOC Support](https://www.ecg.co/services/outsourced-noc-support?hsLang=en) - [Staff Augmentation](https://www.ecg.co/services/staff-augmentation?hsLang=en) - [IT Consulting & Engineering](https://www.ecg.co/services/it-consulting-and-engineering?hsLang=en) #### Company [![](https://www.ecg.co/hs-fs/hubfs/ECG_hexagons_and_url_borderless.jpeg?width=465&height=289&name=ECG_hexagons_and_url_borderless.jpeg)](https://www.ecg.co/?hsLang=en) - [About](https://www.ecg.co/about?hsLang=en) - [Careers](https://www.ecg.co/careers?hsLang=en) - [Blog](https://www.ecg.co/blog?hsLang=en) - [Resources](https://www.ecg.co/resource-library?hsLang=en) - [Events](https://www.ecg.co/events?hsLang=en) © ECG, Inc. [Privacy Policy](https://9353907.hs-sites.com/privacy?hsLang=en)