Who We Are
About ECG
Learn about the team behind the networks and services that solve real problems.
Careers
Explore careers at ECG and join a fun, collaborative, engineer-owned company.
Who We Serve
Enterprises
Optimize your multi-site or large-scale voice network while meeting industry compliance requirements.
Universities
Trust ECG for professional services designed to fit the unique needs of your university campus.
Government
Overcome unique voice network challenges with engineering services designed for government agencies.
Service Providers
Get in-depth voice network expertise and support to maintain compliance, keep customers connected, and more.
How We Do It
Products Overview
ECG gives you the expertly-developed software products you need to do more with less time.
Alpaca
Alpaca delivers unprecedented flexibility in BroadWorks management and development
Bulk Provisioning
Securely load your bulk data into BroadWorks in a matter of hours.
Automation Tools
Simplify your software development workload through one central point.
Web Selfcare Portal
Give end users the freedom to take care of themselves in an intuitive portal.
CallReporter
Get a real-time view of incoming, outgoing, and unanswered call records.
Services Overview
Gain access to our experience and expertise in voice and data engineering.
Network Operations
Keep your voice network running with outsourced network operations services.
Staff Augmentation
Get the expert engineering support you need to meet project deadlines and fill knowledge gaps.
IT Consulting and Engineering
Complete your short-term or one-off projects faster with a dedicated project manager and engineering expertise.
Outsourced NOC Support
Provide customers with technical support 24/7 with our team of experienced, U.S.-based technicians.
24/7 Monitoring and Action
Let our team of experts triage and take action on network alerts so your staff can focus on developing products – not handling emergencies.
Resources
Resource Library
The Complete Guide to Staff Augmentation for Voice Service Providers
Studies have shown the total cost to keep IT systems running is $4.8 million per year.
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5 Best Practices for On-Site Technicians To Maximize Customer Satisfaction
