Who We Are
About ECG
Learn about the team behind the networks and services that solve real problems.
Careers
Explore careers at ECG and join a fun, collaborative, engineer-owned company.
Who We Serve
Enterprises
Optimize your multi-site or large-scale voice network while meeting industry compliance requirements.
Universities
Trust ECG for professional services designed to fit the unique needs of your university campus.
Government
Overcome unique voice network challenges with engineering services designed for government agencies.
Service Providers
Get in-depth voice network expertise and support to maintain compliance, keep customers connected, and more.
How We Do It
Products Overview
ECG gives you the expertly-developed software products you need to do more with less time.

Alpaca
Alpaca delivers unprecedented flexibility in BroadWorks management and development

Bulk Provisioning
Securely load your bulk data into BroadWorks in a matter of hours.
Automation Tools
Simplify your software development workload through one central point.

Web Selfcare Portal
Give end users the freedom to take care of themselves in an intuitive portal.

CallReporter
Get a real-time view of incoming, outgoing, and unanswered call records.
Services Overview
Gain access to our experience and expertise in voice and data engineering.

Network Operations
Keep your voice network running with outsourced network operations services.

Staff Augmentation
Get the expert engineering support you need to meet project deadlines and fill knowledge gaps.
IT Consulting and Engineering
Complete your short-term or one-off projects faster with a dedicated project manager and engineering expertise.

Outsourced NOC Support
Provide customers with technical support 24/7 with our team of experienced, U.S.-based technicians.

24/7 Monitoring and Action
Let our team of experts triage and take action on network alerts so your staff can focus on developing products – not handling emergencies.
Resources

Resource Library

The Complete Guide to Staff Augmentation for Voice Service Providers

Studies have shown the total cost to keep IT systems running is $4.8 million per year.

Explore Our Resources

Blog

More Blog Articles
Events

webinar

Cisco BroadWorks Briefing - What's New? The Unofficial Webinar

Staying Informed on Cisco BroadWorks Has Never Been Easier! ECG has been building and growing BroadWorks platforms since 2002, supporting global network growth and cybersecurity. Join the team as we unpack the changes with Top News, Cisco's Directions, Automation, Webex, and your live Q&A.

BroadWorks continues to evolve under Cisco's leadership. In the US and worldwide, mobile requirements and new regulations change the requirements for carriers, from privacy to emergency calling. Voice is rapidly moving to Cloud providers, and user features continue to evolve to meet customer demand. The changes and new features in Cisco BroadWorks are built to accommodate this evolution.

Panelists: Mark Lindsey, Brian Tate, and Jon Chleboun

Top News on Changes in Cisco BroadWorks
Discussion on Webex for BroadWorks and future for UC-One and Collaborate
Your Questions Answered! Live Q&A
Platform, servers, and features discussed
Calling, Devices, Mobile Apps, Network Designs, and Cybersecurity
Engineers analyze the features and discuss experience with real-world implementations
Info for conventional SIP and IMS implementations