User Self-Care Portal
Give users the freedom to customize their own call settings in an intuitive web portal.
Single Sign-On
Make it easy for users to access BroadWorks securely with single sign-on functionality.
Search Function
Search and access users, groups, and clusters in BroadWorks quickly.
Role-Based Permissions
Assign role-based permissions to ensure users can only access what you want them to.
Reporting & Insights
Get data and actionable insights from BroadWorks in an easy-to-read Excel spreadsheet.
CallReporter
Gain a real-time view of incoming, outgoing, and unanswered call records.
Bulk Provisioning
Securely load bulk data into BroadWorks in a matter of hours, not days.
Automation Tools
Simplify BroadWorks deployment through one central point – the Alpaca server.
Tech Support
Quickly view changes to groups and users in an audit log for simpler troubleshooting.
Flexible Licensing
Use features temporarily whenever you need them to optimize spending.
Ongoing Compatibility
Equip your system with up-to-date support for each new Broadworks release.
Simple Customization
Manage subscribers your way with Alpaca’s extensive API and integration capabilities.
