CallReporter:
Real-Time Call History

BroadWorks subscribers get a real-time view of incoming, outgoing, and unanswered call records.

The Call History Features You’ve Been Missing

Here’s what you get with ECG’s CallReporter module – built into the Alpaca BroadWorks management toolset.

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Search Options

Search by telephone number or extension account code.
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Summary Report

Easily view cumulative minutes of use summaries by account code.
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Filter Options

Filter by timestamp, service provider, enterprise, group, and inbound or outbound calls.
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Summaries by User

Pull summaries by cumulative call count, minutes of use, and average call duration.
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Separate Logins

Get distinct authentication and access for each of your users.
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Export to CSV

Download a CSV spreadsheet file after filtering calls.
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Customer Views

Each service provider, enterprise, or group can have a custom view showing their own data.
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Traffic Study

Service providers can generate summary reports based on user-defined traffic classes.
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Overcome account management Challenges

Call History Made Simple

Alpaca’s CallReporter empowers customer service representatives to do their jobs better.

We developed Alpaca to make hard tasks possible and easy tasks fast. CallReporter is built into Alpaca – so whether you need to view a call summary or download a report, the functionality you require is at your fingertips.

Alpaca Users

Trusted by Industry Leaders

Join other organizations that have accessed real-time call history with Alpaca.

databank
bluip
vonage
segra
Transparent Call History

Functionality at Your Fingertips

Whether you need customizable customer views, summary reports, or anything in between, CallReporter has it all in an easy-to-use interface.

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Success Stories From Our Clients

ECG's broad scope of clients means they know what's happening before we do. We stay competitive with ECG as our guide.

Mark Hayes

VP of Voice Engineering | Momentum Telecom

I'm happy to say I've partnered with ECG at a number of service providers. You guys have been an outstanding engineering and operations partner for my teams.

Tom Faherty

VP | Databank

ECG is definitely the right team for our network!

Nicole Rodriguez

AVP Switching and Wireless Data Engineering | Centennial of Puerto Rico

ECG delivers exceptional quality and service via their software products and consulting services. Speaking as someone with direct large scale enterprise delivery with their team, my personal experience has been universally positive.

Joe Pfiefer

Assistant Director | U.S. Department of Justice

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Experience the ECG Advantage

Whether you’re a service provider, enterprise, or government agency, your voice infrastructure is in good hands with ECG.

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Proven Expertise

Our team has decades of proven experience building and supporting voice networks.

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Powerful Partnerships

Our strategic alliances are designed to help deliver customer-centric, total solutions to our clients.

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Elevated Network Design

We draw from experience with dozens of service providers to create straightforward, manageable designs.

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Comprehensive Support

Our team will assist in your technical projects, support your goals, automate processes, and train your team.

GET STARTED WITH ECG TODAY

Book Your 30-Minute Connect Call

Get in touch with ECG for products and services that support your crucial voice infrastructure needs.