Outsourced
NOC Support

Provide customers with technical support around the clock
with our team of experienced, U.S.-based technicians.

Outsourced NOC Support

Around-the-Clock Expertise

Deliver the 24/7 technical support your customers need – without the overhead.

Long-Term Support

U.S.-Based Service

Provide 24/7 support with our U.S.-based technical service team.
Priority Escalation

Priority Escalation

Escalate complex problems to our internal engineers around the clock.
Reporting & Insights-1

Reduced Overhead

Offer technical support without the overhead of hiring and managing in-house staff.
Technical Resources

Technical Resources

Access voice network engineers who can develop resources for your team.
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Overcome Customer Service Challenges

Provide 24/7 Technical Support

Supplement your customer service team with expert technicians.


Get the expert help your customer service staff needs to provide U.S.-based technical support, even outside business hours.

Outsourced NOC Support Customers

Trusted by Industry Leaders

Join other organizations that have supplemented their technical service capabilities with ECG.

databank
bluip
vonage
segra
 Expert Technical Support

Deliver Knowledgeable Technical Support

Give customers technical support 24/7 without having to hire, train, and supervise skilled technicians with ECG’s Outsourced NOC Support services.

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Success Stories From Our Clients

ECG's broad scope of clients means they know what's happening before we do. We stay competitive with ECG as our guide.

Mark Hayes

VP of Voice Engineering | Momentum Telecom

I'm happy to say I've partnered with ECG at a number of service providers. You guys have been an outstanding engineering and operations partner for my teams.

Tom Faherty

VP | Databank

ECG is definitely the right team for our network!

Nicole Rodriguez

AVP Switching and Wireless Data Engineering | Centennial of Puerto Rico

ECG delivers exceptional quality and service via their software products and consulting services. Speaking as someone with direct large scale enterprise delivery with their team, my personal experience has been universally positive.

Joe Pfiefer

Assistant Director | U.S. Department of Justice

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Experience the ECG Advantage

Whether you’re a service provider, enterprise, or government agency, your voice infrastructure is in good hands with ECG.

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Proven Expertise

Our team has decades of proven experience building and supporting voice networks.

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Powerful Partnerships

Our strategic alliances are designed to help deliver customer-centric, total solutions to our clients.

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Elevated Network Design

We draw from experience with dozens of service providers to create straightforward, manageable designs.

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Comprehensive Support

Our team will assist in your technical projects, support your goals, automate processes, and train your team.

GET STARTED WITH ECG TODAY

Book Your 30-Minute Connect Call

Get in touch with ECG for products and services that support your crucial voice infrastructure needs.