Training Cisco BroadWorks Provisioning Users for UC and Hosted PBX


Master the fundamentals of Cisco BroadWorks features and services so you can build BroadWorks Users, Devices, Enterprises, Service Providers, and Call Centers. Understand Device Management. Manage key features including Hunt Groups and Shared Call Appearance. Prevent Fraud through safe configurations. 2 class sessions / 1 week / 4 PDH.


On-Demand Video Course

Approximately 2 hours

In-Person Training

On-site training at your location


  • Basic background of BroadWorks
  • BroadWorks organization structure and how it is intended to be used.
  • Different Organization Models and how they're used (Service Providers, Enterprises, Groups)
  • Cybersecurity / Fraud Risks of Improper Configurations

Course Content

  • Accessing the System as a System-Level Admin
  • Creating and Finding Enterprises
  • Assigning Telephone Numbers
  • Authorizing Services
  • Understanding Users
  • Understanding Groups
  • Understanding Enterprises
  • Creating Groups
  • Creating a User
  • Safely Assigning Devices
  • Device Types (Identity/Device Profile Types)
  • Configuring Call-Forward Always
  • BroadWorks Services Guide
  • How Voicemail Works in BroadWorks
  • Setting up BroadWorks voicemail for a user
  • Hunt Group Concepts and Configuration
  • Shared Call Appearance Configuration
  • Busy Lamp Field (BLF)
  • Identity/Device Profile Configurations with templates and custom tags
  • Standard Tags and Custom Tags
  • Call Center - Basic Configuration
  • Managing Cisco BroadWorks Licenses 
  • Service Providers and Enterprises
  • Administrators in the Enterprise and Group Levels
  • Squared Key System Emulation
  • Assigning a Telephone Number To A Group
  • Assigning a Service To a User or Group
  • Configuring Shared Call Appearance


Students should have access to a Cisco BroadWorks to practice provisioning.

Key Skills

  • BroadWorks User Provisioning
  • UCaaS Service Activation